5 Messages
Point Pleasant NJ Outage
All of our service has been down since yesterday morning. We were told ahead of time that we would be down yesterday for planned maintenance but be up by the evening. Service is still out. Called customer service last night was told it would be back on by midnight and then they scheduled a tech to come out today. Tech came out and said whole neighborhood is out and there's nothing he could do. I work from home and have lost two days. This is unacceptable. The only communication we have had from company was text messages saying that they were doing maintenance. Can someone please let us know what is really going on and when we expect service to be restored.
EG
Expert
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116.6K Messages
11 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAbby
Official Employee
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701 Messages
11 hours ago
Hello @user_et79qd, I would love to take a look at what is going on for you. Please send us a direct message with your full name and service address so that we can assist you further.
To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
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