Visitor
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1 Message
Pluto TV Unavailable Content Suddenly on One TV
I am on X1, and have three TVs in my house. I have been watching Pluto TV for several years on each TV. Suddenly, this week, I can't watch Pluto TV on my bedroom TV. I can choose the app, I can choose a show, it starts loading the show, them I get a message that there is an issue and try again followed by another message that says content not available. I don't get those messages on the two TVs downstairs - content loads fine. I've tried rebooting the cable box. I've cleared the cache under settings - privacy. Neither of those things helped. What else do I need to try?
XfinityRay
Official Employee
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4.2K Messages
1 month ago
Hi there, @griffin185! Thanks for reaching out about watching the Pluto TV app. I am sorry to hear that has been giving you problems and am happy to further help. You did great with resetting the box and clearing the cache. Have you also tried a system refresh signal? That one takes about 15 minutes and will reboot all your equipment. You can press the "A" button and go right to select the tile or say "system refresh" to the voice remote to bring up the option.
If that doesn't do the trick, I will check on your signal levels and that your TV boxes are up to date. Feel free to send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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user_7q7p6v
Visitor
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7 Messages
8 hours ago
On XFINITY WiFi, Pluto TV app on TWO different TVs hasn’t worked since August 10 or 11. I spent hours with support and they insisted I try a Xumo device. I drove and picked one up, installed it. Pluto TV on Xumo doesn’t work either. It just hangs. All other streaming works and we did all the usual troubleshooting. Not sure how to get this escalated to a network engineer.
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