user_eht7hz, Thank you for reaching out. I hope you are doing well, besides the issues with Pluto TV, which I see have been going on for months. I am sorry to hear about the trouble, but we got your back. I'll be glad to help troubleshoot further. The steps outlined by @MikeB39A would be a great first step. Can you let me now if you've given this a try, and provide more details about any troubleshooting you've tired so far?
sherrylynn126 Hello, I am sorry you are having issues with Pluto. Can you please share what device you are using to access Pluto?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
It did help a little bit- before it would crash out of Pluto and at least it is running now and not freezing as much but still does freeze or the sound goes out
sherrylynn126 Do you have the same issue on other devices?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
sherrylynn126 Are you able to test it with a difference device?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@sherrylynn126 Is Pluto the only app that freezes for you when streaming?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
MikeB39A
Problem Solver
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701 Messages
6 months ago
Have you tried clearing the Cache and Cookies from your Xfinity Box?
You can go to https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage
which will walk you through the process on clearing the cache and cookies.
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XfinityVianney
Official Employee
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2.4K Messages
6 months ago
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sherryl126
New Poster
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11 Messages
9 days ago
I’m watching on my tv
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sherryl126
New Poster
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11 Messages
9 days ago
It did help a little bit- before it would crash out of Pluto and at least it is running now and not freezing as much but still does freeze or the sound goes out
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sherryl126
New Poster
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11 Messages
9 days ago
Also if it helps, I only have 1 tv and it’s just me living here so there isn’t anything else running at this time
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