dtesta's profile

Regular Visitor

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5 Messages

Thu, Oct 29, 2020 1:00 PM

Please take care of my drop

We had our Comcast service installed on 5/30. As of today, 10/29, we are still waiting for our orange cable to be buried or strung up overhead.

- Danny

Responses

ComcastMichael

Official Employee

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2.9K Messages

6 m ago

Greetings, @dtesta! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that your drop has not been buried as of yet. I know how that can be frustrating to have a cable laying in the yard, especially when you need to do yard work! You have come to the right place! I would like to have a look into getting the line take care of. Please send me a PM with your first and last name so I may further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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5 Messages

6 m ago

Hi @ComcastMichael - as best I can tell, I do not have the option to send you a message. Could you please send me a PM to get things started?

 

Screen Shot 2020-11-03 at 9.10.47 AM.png

Thanks

Official Employee

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2.9K Messages

6 m ago

Thanks for bringing that to my attention, @dtesta. From time to time there can be a certain timeframe to pass before the forums allow you to PM. Can you please check again to see if you have the option?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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5 Messages

6 m ago

@ComcastMichael - I still do not have an option to send you a message unfortunately.

Official Employee

 • 

2.9K Messages

6 m ago

Hey, @dtesta! Thanks again for letting me know you are unable to see the send message button from my profile. I have sent a PM to you. Please let me know if you received it.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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