Regular Visitor
•
5 Messages
Please take care of my drop
We had our Comcast service installed on 5/30. As of today, 10/29, we are still waiting for our orange cable to be buried or strung up overhead.
- Danny
Regular Visitor
•
5 Messages
We had our Comcast service installed on 5/30. As of today, 10/29, we are still waiting for our orange cable to be buried or strung up overhead.
- Danny
Responses
XfinityMichaelC
Official Employee
•
2.9K Messages
1 y ago
Greetings, @dtesta! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that your drop has not been buried as of yet. I know how that can be frustrating to have a cable laying in the yard, especially when you need to do yard work! You have come to the right place! I would like to have a look into getting the line take care of. Please send me a PM with your first and last name so I may further assist you.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
0
0
dtesta
Regular Visitor
•
5 Messages
10 m ago
Hi @ComcastMichael - as best I can tell, I do not have the option to send you a message. Could you please send me a PM to get things started?
Thanks
0
0
XfinityMichaelC
Official Employee
•
2.9K Messages
10 m ago
Thanks for bringing that to my attention, @dtesta. From time to time there can be a certain timeframe to pass before the forums allow you to PM. Can you please check again to see if you have the option?
0
0
dtesta
Regular Visitor
•
5 Messages
10 m ago
@ComcastMichael - I still do not have an option to send you a message unfortunately.
0
0
XfinityMichaelC
Official Employee
•
2.9K Messages
10 m ago
Hey, @dtesta! Thanks again for letting me know you are unable to see the send message button from my profile. I have sent a PM to you. Please let me know if you received it.
0
0