Visitor
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1 Message
PLEASE STOP LYING AND JUST CANCEL MY SERVICE
I'm extremely disappointed by how Xfinity handles service cancellations. I called and the customer support told me my service will disconnect as of 5/28/2026, but I still got charged. I see many people experiencing the same things. What is going on???????? CAN YOU PLEASE JUST CANCEL THE SERVICE AND DELETE MY ACCOUNT PLEASE???
EG
Expert
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118.2K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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2.6K Messages
29 minutes ago
Hello user_1ra5gy thanks so much for taking time out of your day and reaching out here via our Xfinity Forums with your billing and account questions! We'd love to assist as much as possible, and would like to talk more 1-1, so we can gather the relevant account details from you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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