Visitor
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1 Message
Please restore access to direct message conversations
I previously had an active Direct Message conversation with Xfinity Support regarding a cable repair. I was logged out due to inactivity, and after signing back in, the Direct Messaging option is no longer available on the web interface.
Could an Xfinity employee please help restore my DM access so I can continue the existing private conversation?
XfinitySara
Official Employee
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2.8K Messages
6 days ago
Looks like you already found how to reach us, @user_il7nol. I'll be replying to your last DM momentarily, thank you!
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XfinitySara
Official Employee
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2.8K Messages
2 hours ago
@user_il7nol - Checking back in on things, it looks like we haven't heard from you in a few days (via DM), and I noticed the latest job has a "cancelled" status. If you can revisit our private thread and let us know if you still need assistance, we remain here to help!
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