Visitor
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1 Message
Please remove equipment from old power pole
Hi,
a new power pole was installed. However, the power company can’t remove the old pole until you remove your equipment. Can you please help me with this issue?
thanks so much.
Visitor
•
1 Message
Hi,
a new power pole was installed. However, the power company can’t remove the old pole until you remove your equipment. Can you please help me with this issue?
thanks so much.
XfinityDilary
Official Employee
•
3.8K Messages
2 hours ago
user_r19s3q Thank you for reaching out. We'd be happy to help with that. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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