Please provide the recording now fraudulently got signed up to plan I kept iterating I didn't need during a call for another service change

Hello Xfinity,

Please provide me with the copy of the recording I've had with one of your representative. I will provide you with the details once you in a DM.

I usually don't get emotional easily but I'm absolutely livid right now.

I called the customer support to change another home plan, agent asked if I wanted to change to xfinity phone plan. I said no thanks, I have no plan to switch. Agent says ok, but they still need my phone number for finishing my original plan change enrollment. Sounds good. Then, they asked for my date of birth, social security, seems fine. Then, they started asking for phone IMEA which got weird, I asked what's this for and they kept saying they needed to finish the original transaction. I told them, clearly I don't want a cellphone plan change and is this what it's for? They said no. So I kept going. Finally, they asked for my card number is needed for the plan and I gave it to them. Suddenly, I got a email saying "You're ready for new xfinity cell plan, hit accept". At that point, I was shocked, telling agent that I said I didn't want a phone plan. They said, but, I thought you wanted one. I told the agent, specifically, I had no plan of changing my phone plan, now you're fraudulently signing me up to one. They just kept telling me to hit accept on the email. I told them they need to stop this now, and asked them repeatedly to let me talk to their manager but they refused. I was yelling at that point, for like 5 minute but they just said I need to hit accept. Got furious, ended the call right there. Right afterward, I got an email saying order confirmed on cell plan with the bill. To be claear, I never hit the accept button.

I don't get it, this is all recorded as far as I know. Never did I say I wanted the cell plan, in fact, the opposite. Multiple times I don't want the phone plan. This has all been recorded. I called the same 1-800 xfinity customer support number but now, the wait time is like an hour, waited like 30 minute but gave up. Seriously, is this a normal behavior of xfinity? This is borderline, or case of fraud and at the very least violation of basic consumer protection violation. I need the transactions fixed and the recordings from the call asap.