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Please please help
I have lost my job and I cannot afford my services any longer due to covid and i am not sure if i will have a job for a while. I need to keep my internet for kids virtual school but i cannot afford what i am currently paying and cannot get anyone from comcast to help me. I have been trying and trying and live chat does not work, it redirects and fails, i go to shop new products and it only increases my bill, calls do not work either. I am happy to talk to anyone but they just tell me they can give me a better deal but then at the end they want to add phone service and say my bill goes up but i save money. I am crying as I type this I do not want to go to collections and my bill is paid to date but if it comes between food and this i cannot pay you any more
Responses
Nerd
Expert
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24.4K Messages
3 m ago
Thank you for visiting the forums! Sorry to hear about your issues.
I've asked an employee to assist you. You should expect a reply in this thread.
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ComcastMorgan
Official Employee
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2.5K Messages
2 m ago
Hi, cantaffrdplzhlp. We are sorry to hear about the circumstances you've been dealt with, but rest assured that we're here to help. We can take a look at your account to see what we can do about either setting up a payment plan, or lowering the level of service to reduce the bill. It may be an option to do both. In order to begin, please send me a PM with your first and last name.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Talk soon!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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