1 Message
Please I need to speak with a live agent
The automated line puts you in a neverending loop. I'm surprised that it doesn't track multiple attempts where I've completed all the steps. I was directed to the XFINITY line only to be redirected to the AI Assistant. The AI assistant already got me to a point where I had to schedule a tech visit but the times listed were immediately unavailable. I have had poor and dropped internet service for the past week and would like some support or a refund for this month.
XfinityRaul
Official Employee
•
1.5K Messages
10 days ago
Hello, @user_fkkoue. I'm sorry to hear about the internet service issues and your negative experience when attempted to reach our customer support department over the phone. I would be more than happy to review your account to see what we can do to help resolve your service issues and apply the necessary credit to your account for the downtime.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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