Visitor
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1 Message
Please honor rate from 2 recorded calls - 8/18/26 and 8/27/26
Hello, please honor the rate promised. Please review 2 recorded calls, first 8-18-26 I spoke with Mark who assured me I would get the 5 years at $50 per month, "I assure you, you will get this deal". I just needed to call back in a couple weeks. I then called on 8/27/2026 and spoke to Ryan - "I will be having it, rest assured" just call back in Sept, Ryan offered a $30 adjustment to my account, without me asking. Thanks. I called back today and spoke to Vee who said I can't have this right now and to try calling back later. I would like the call from 8/18 and 8/27 pulled and reviewed, I want the offer that was assured to me I would get. Thank you.
XfinitySeth
Official Employee
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1.5K Messages
3 hours ago
Hello user_2be9ls 👋 Thank you for coming to our community to share your recent experience in speaking with our support teams. We always want nothing more that to be as transparent as possible when it comes to your services and costs, so I'm sorry for any confusion or conflicting information from your current rate. Above all, I want to ensure your account is accurately reflecting the agreements we've received from you for services, so we'd be happy to review things further to ensure that's the case 👍
To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.
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