Please help

I am writing to formally express my extreme dissatisfaction with the ongoing issues related to my internet and television service, as well as the consistently poor customer service I have received while attempting to resolve these problems.

Over an extended period, services have been added to my account and charged without my authorization, despite repeated assurances that no charges would apply. I was charged for a phone upgrade after being explicitly told there would be no cost. On another occasion, I was sent the incorrect cable box, charged additional fees as a result, and ultimately forced to visit an Xfinity store in person to resolve an issue that should never have occurred.

Currently, my internet and television service has been cutting in and out for over a week. The quality and reliability of service have deteriorated to the point where I am hesitant to contact customer support at all, out of concern that additional, unjustified fees will be applied. The website experience is equally frustrating, repeatedly prompting device resets and extended chat sessions with representatives, only to arrive at the same conclusion each time: the issue exists outside of my home.

Despite this, I am continually instructed to schedule in-home service appointments, even though nothing within my home has changed and the problem is clearly external. The service works sporadically—sometimes for days, other times for only hours—without any identifiable cause on my end.

Additionally, my interactions with representatives have become increasingly concerning. There appears to be a strong emphasis on selling services that are described as “free” during the call but later result in charges, or are entirely unnecessary. This creates a deeply frustrating and untrustworthy experience every time I contact customer support.

I have been a loyal customer for many years, and it is disappointing to see every aspect of my relationship with Xfinity steadily deteriorate.

I am requesting a thorough investigation into the recurring loss of my internet and cable service. I also urge Xfinity to review its sales practices and eliminate incentives that encourage representatives to sell unnecessary services or provide misleading information.

I expect prompt attention and a meaningful resolution to these issue