1 Message
Please Help
I need help verifying the plan I enrolled in. App states my account is pending but I paid for services in store and recieved the gateway device for internet. I installed the device and it's flashing green without giving me access to activate the device. I spoke to several people from your team about this, I have a chat ID number where it states I won't be charged for tech services to resolve this issue but recieved an email with a different total payment that is not what I signed up for in store.
XfinityOrlandoM
Official Employee
•
2K Messages
8 months ago
@Gage_Z
Thanks for reaching out to us and becoming a part of the Xfinity family I do apologize for any inconvenience you're having with activating your services let's take a deeper dive into your account get this resolved for you! go ahead and send me a direct message To send a direct message:
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right - it looks like a chat bubble
Click the "New message" (pencil and paper) icon just to the right of Conversations
Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
Type your message in the text area near the bottom of the window
Press Enter to send it
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