Visitor
•
3 Messages
Please help: you seem to be using a vpn or proxy error, preventing me from watching netflix on my tv
I'm getting a you seem to be using a vpn or proxy error, preventing me from watching netflix on my tv. I contacted netflix and they suggested reaching out to x-finity. They recommended you either removing a proxy server or resetting my network since my wife can watch netflix on her phone via a mobile hot-spot rather than out home internet, so we have been told this is an network (xfinity) issue. Can you please help me?
XfinityAlyssaA
Official Employee
•
2.7K Messages
5 hours ago
Good evening @user_mpbf35, and thank you for reaching out with your Netflix concerns - we appreciate it and are happy to help troubleshoot.
To get started, could you let us know what error message(s) you’re seeing on your screen? Are you experiencing similar issues with any other apps?
Additionally, have you tried restarting your equipment to see if that helps resolve the issue?
4
0