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user_mpbf35
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Friday, June 12th, 2026 3:17 AM

Please help: you seem to be using a vpn or proxy error, preventing me from watching netflix on my tv

I'm getting a you seem to be using a vpn or proxy error, preventing me from watching netflix on my tv. I contacted netflix and they suggested reaching out to x-finity. They recommended you either removing a proxy server or resetting my network since my wife can watch netflix on her phone via a mobile hot-spot rather than out home internet, so we have been told this is an network (xfinity) issue. Can you please help me?

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4 hours ago

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XfinityAlyssaA

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2.7K Messages

5 hours ago

Good evening @user_mpbf35, and thank you for reaching out with your Netflix concerns - we appreciate it and are happy to help troubleshoot.

 

To get started, could you let us know what error message(s) you’re seeing on your screen? Are you experiencing similar issues with any other apps?

 

Additionally, have you tried restarting your equipment to see if that helps resolve the issue?

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user_mpbf35

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3 Messages

Hi! Thank you for responding!

The error message I receive is below in bold

There's a problem

You seem to be using a VPN or proxy. Please turn off any of these services and try again. For more help, visit our help center online.

I'm not getting this error on any other app.

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5 hours ago

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XfinityAldrik

Official Employee

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2.6K Messages

We appreciate you for confirming the full error message and that this is not happening on other apps @user_mpbf35. For troubleshooting purposes, please:

  1. Log out of Netflix
  2. Uninstall the app from your TV
  3. Forget your WiFi Network
  4. Reconnect to your WiFi
  5. Check to see if there is an update for your TV
  6. Reinstall Netflix
  7. Sign back in to Netflix
  8. Try watching a different show or movie
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 hours ago

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user_mpbf35

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3 Messages

I tried that and it didn't work

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4 hours ago

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XfinityAldrik

Official Employee

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2.6K Messages

Thank you for following those troubleshooting steps. Is this the only device that is having this issue on Netflix while connected to the in-home WiFi @user_mpbf35?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 hours ago

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