U

Visitor

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1 Message

Mon, Jun 21, 2021 9:15 PM

Please Help With An Expired Xfinity Gift Card

When I switched my mobile service from Verizon to Xfinity last June I was issued a $100 Visa gift card by Xfinity Mobile. Last month I realized that the one year anniversary of my receipt of that card was approaching. When I took the card out of my wallet and showed it to my wife, she noticed that the card actually had an April expiration date on it. That means that the card was only good for, at best, 10 months, not the fully year that I expected. I did contact the Visa gift card company and a Comcast call center for assistance, but to no avail.

The expectation that we would receive this $100 was a major motivational factor in switching our mobile service from Verizon to Comcast. We are a retired couple and I am a Viet Nam war veteran. $100 means a lot to us. Please help us by having the value of this card restored.

Thank you! 

Responses

Official Employee

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18 Messages

1 m ago

Good afternoon, thank you so much for taking the time to reach out to the Digital Care team here through the forums. I am so sorry to see that your visa gift card has expired as we do understand how important the promotions are in switching to our service. We are happy to help you and we can assist you in the right direction. In order to discuss your account with the visa, you would need to reach out to our mobile experts at either https://comca.st/3xwCGhA or through (888) 936-4968. Let us know if you have any issues with either of these options. 

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