Visitor
•
4 Messages
Please help w/internet cancel
Hi, my monthly service fee almost doubled, and I've already installed and committed to another Internet service provider. I'm working at a new job and trying to get stuff crossed off my list before Christmas. I don't want a scheduled callback three days from now, I'm definitely didn't want to schedule at 6 AM on Sunday, five days from now. Please contact me and assist me with cancellation of my Internet service ASAP. Thank you in advance.
user_jpyyub
Visitor
•
4 Messages
1 day ago
Hoping this will be viewed & responded to so I can DM a request or even better, complete my exit plan. Thanks XFinity, you've been great, but it's time to part ways.
0
0
EG
Expert
•
114.9K Messages
16 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityKei
Official Employee
•
2.1K Messages
15 hours ago
@user_jpyyub Congrats on the new job and getting things on your Christmas list. I can see your direct message and will assist you there with your account concerns.
1
0
EG
Expert
•
114.9K Messages
15 hours ago
@user_jpyyub @XfinityKei
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
0
0
XfinityJustinC
Official Employee
•
1.9K Messages
11 hours ago
@user_jpyyub thank you for your time working with me here over Xfinity Forums. With the account now closed, I do like to provide a couple helpful documents on returning equipment to ensure you're not billed for unreturned equipment in the future as well as what to expect for the refund process:
Equipment return: https://www.xfinity.com/support/articles/returning-your-equipment
Refund: https://www.xfinity.com/support/articles/refunds-from-xfinity
Our dedicated team is available 7 days a week here over Xfinity Forum support between 6am -1am ET, have a great rest of your day.
0
0