Please Help Remove Wrongfully Reported Collection – Returned Device and Paid Account (#[Edited])

Hi Xfinity Support Team,

I’m writing this with a sincere request for help.

I recently found out that a $100 collection from Eastern Account System, Inc. was reported to my credit record under my former Xfinity account (#[Edited: "Personal Information"]) — even though the balance has now been paid in full and the Wi-Fi device was returned back in May 2024.

Here’s the full timeline of what happened:

• I opened this account in 2023 with my flatmates at our shared apartment.

• On May 28, 2025, before my flatmates moved out, we returned the Xfinity Wi-Fi device to an Xfinity store. The employee at the counter told us that everything was returned and that no balance was owed.

• We didn’t receive any confirmation email or letter showing that the account was closed or the device return was registered — just the employee’s verbal assurance.

• A few months later, in August 2025, one of my flatmates saw that our account still showed a $100 charge that we believed was an end-of-month billing error. We raised a dispute through Xfinity Support (Request ID: [Edited: "Personal Information"]).

• After that, we received no communication, no follow-up, and no billing reminder from Xfinity. We genuinely thought the issue was resolved.

• The next time I heard about it was when I found out Comcast had reported a $100 collection to TransUnion, listed under Eastern Account System, Inc., without any prior notice or warning.

To avoid further harm to my record, I went ahead and paid the $100 in full myself — even though I believe this charge was unjustified and caused by a miscommunication or billing system error.

As a recent university graduate starting my first full-time job, this has been extremely stressful. The collection even delayed my background verification during hiring. I’ve always tried to handle my obligations responsibly, and it’s disheartening that something like this slipped through the cracks when I had no way of knowing about it.

To make things harder, I’ve found it almost impossible to reach an actual Xfinity representative. Every time I try to contact support, I either get redirected to automated chatbots or encounter vague responses that don’t address the issue. This seems to be a recurring frustration shared by many customers on this very forum.

All I’m asking for is fairness and closure. I kindly request that the Xfinity team please:

1. Confirm that my account is paid and closed in good standing, and

2. Initiate a recall of the collection from Eastern Account System, Inc. so it can be removed from my credit report (Equifax, Experian, and TransUnion).

I can provide proof of payment, dispute details, and my credit report entry if needed.

This was never intentional nonpayment — just a misunderstanding after a move-out and a breakdown in communication. I would deeply appreciate if a moderator or escalation specialist could help me get this corrected and confirm the recall in writing.

Thank you so much for your understanding and compassion.
It would mean a lot to me to resolve this and start my professional life with a clean slate.

Warm regards,
[Edited: "Personal Information"]
Account Number: [Edited: "Personal Information"]
Request ID: [Edited: "Personal Information"]