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user_m19yeb
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Friday, February 13th, 2026 7:28 AM

Please help me upgrade!I am a Platinum Member

I have 2 lines (byop) premium unlimited  cable and internet... they said 6 months and I could upgrade no problem. I never missed a payment and now they said it didn't go through. My phone won't update anymore, and I need a phone so badly. PLEASE HELP ME. I LOVE XFINITY,  I don't want to leave if I don't have to. Thank you in advance. Connie

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59 minutes ago

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XfinityBenjaminM

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2.7K Messages

59 minutes ago

 

user_m19yeb Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having trouble upgrading your phone. We'll be happy to take a look and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send aDM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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