Visitor
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2 Messages
Please help me speak to someone
I want to schedule someone to come to my apartment and change the entry point from the outside for my internet cable. The xfinity assistant doesn't seem to be able to comprehend that and will not connect me to an agent.
XfinityDemetrise
Official Employee
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264 Messages
5 hours ago
Hi there @user_sbmk5u Thank you so much for reaching out on our Xfinity Community Forum about changing your entry point for your internet service. I'll be happy to assist. Can you confirm if you've already gotten the necessary approvals from your landlord? Please click the link below for more info on how to prepare for that tech visit.
https://www.xfinity.com/support/articles/prepare-for-your-service-visit
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