Skip to main content
user_ro1er6
1st Topic

Visitor

 • 

1 Message

11/06/2026 6:28 PM

please help me cancel

I am moving somewhere that already has internet. I need to cancel my services. Tried to via chat and they said I needed to give verbal confirmation. I scheduled a callback and the agent just keeps talking to me about transferring my service. Told him 3 times I don't need to transfer and just need to cancel. Now I am on hold again. Can someone please help me cancel my service?????

Question

 • 

Updated 

8 hours ago

15

2

0

Oldest First
Selected Oldest First
XfinityMarcus

Official Employee

 • 

2.5K Messages

9 hours ago

user_ro1er6 thank you for using the Xfinity Community Forums page to reach out regarding making changes to your current level of service. While we never want to lose you as a valued customer, we can certainly assist you in processing this change. Apologies for the previous delays you had in receiving assistance.

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

0

0

EG

Expert

 • 

122.9K Messages

8 hours ago

Concern moved here to the Customer Service help section.

0

0

forum icon

New to the Community?

Start Here