Please help me cancel my service. I cannot get through on the phone.

Thank you for reaching out here. Though we hate to lose you as a customer, I will be able to assist you with that request. Can you send me a direct message with the full name and complete address for your service? To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message