Visitor
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2 Messages
PLEASE HELP! I WAS TRICKED INTO A CONTRACT.
On December 30, 2023 I contacted Comcast via chat because I have an old set top box and remote that I need to return. I have a smart TV with the Xfinity streaming app so no equipment is needed. I only needed help getting a UPS label. The employee, Kajal assured that he could help.
After getting my information he sent a link to my phone. Once I opened this link and saw it was a contract, I let him know that this is not what I was needing. I only need a label to return equipment. He sent me another link. Again it was the same contract. He assured me it was so I could get the label and there would be no changes to my account. I hesitantly agreed to this because he assured me. He said the label would arrive in 2-3 business days.
I then accused him of tricking me into a contract. AGAIN, he promised that there would be no changes to my account and that I was not getting anything other than a label.
Well, he lied.
On 01/03/2024 I received a FedEx package with Xfinity equipment that I do not need or want. I need to return that along with the old set top box. I am very upset. Is this how Xfinity/Comcast does business now? I am a long time customer and this is the worst business practice I have ever seen. Tricking a customer is a horrible way to do business!
Someone needs to make this right. Can someone here please help me? Do I need a lawyer? Now I will need another UPS label for this new equipment I need to return. I am a senior with mobility issues and so UPS shipping is how I have to take care of this.
Attached is a photo of the new equipment I need to return and screenshots of my chat with the agent. I am so glad I took these screenshots so I have proof of what Comcast employees do their customers.
[Images Removed: "Personal Information"]
[Images Removed: "Personal Information"]
Accepted Solution
XfinityAldrik
Official Employee
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1.9K Messages
1 year ago
Thank you for reaching out to us @user_6f4ad6! For your privacy and security, we have removed some of the screenshots with your personal information. This is far from the experience we want you to have. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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