Visitor
•
3 Messages
Please help fed up!!
On October 6, an Xfinity representative incorrectly placed my order for two phones. Xfinity recalled the shipment, and UPS returned it to the warehouse on October 15. I never received either phone.
My financing is still tied up, preventing me from placing the correct order. I’ve spent countless hours contacting support and received conflicting timelines of 7, 10, and 30 days.
This was Xfinity’s error, yet I’m the one dealing with the consequences. I’m requesting immediate escalation to Executive Customer Relations, expedited restoration of my financing, and appropriate compensation beyond the $30 offered. I need someone who can actually resolve this issue.
XfinityNatalie
Official Employee
•
1.1K Messages
1 hour ago
Greetings, user_tj23ke! We appreciate you reaching out to us with this important matter regarding your XFINITY phone shipment issue. Not to worry! You will be in the right hands with our team who will help to ensure this issue is taken care of for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
0
0
user_tj23ke
Visitor
•
3 Messages
53 minutes ago
Thank you I submitted a messsgd do I just wait will I be notified? It says 35 mins
0
0