Visitor
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1 Message
Please help determine if FDX is available for us and if we can get the XB10 gateway
Hello,
Posting first message so Direct Messaging will be made available. Want to learn if FDX and XB10 modem can be provided for our address in Illinois. We have upgraded to 2GIG plan and recently received the Xi6-A 4K box. Thanks
EG
Expert
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116.1K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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XfinityBenjaminM
Official Employee
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2.7K Messages
2 hours ago
Hello! Thank you for reaching out. We'll be happy to see what we can do to help. Also, we see you've sent a few Direct Messages, and while we appreciate you posting your public post. Please wait for us to engage with your post, and if necessary, we will invite you to send a DM to continue assisting you. We mention this due to our Forums Guidelines, and it is a violation to send Unsolicited Direct Messages to an Official Xfinity Employee. We will respond to your DM shortly, but please remember to follow the process going forward.
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