Visitor
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1 Message
Please delete old device on mobile account page
Purchased 2 new phones to update/replace 2 old current phones on our Xfinity mobile plan. There should only be 2 devices on the account. How do I delete the old phone and only have the 2 new phones listed on our x account - currently there are 3 phones listed. Please advise. Thank you.
XfinityRay
Official Employee
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4.2K Messages
48 minutes ago
Hi there, @misomom! Congratulations on your new devices! We can further help with your Xfinity Mobile account so only the new devices show. I will need to check your account to find out what is causing that such as your order still pending. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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