Greetings, user_zs4vin! We appreciate you reaching out this weekend on our XFINITY Community forum. I understand it is vital to ensure your Wi-Fi Pro Extender is ready to go at all times. You can fill out a form for your replacement request here at Xfinity WiFi Returns and Warranty Replacements. Please let us know if you have any additional questions.
Thank you for the clarification, user_zs4vin. We can help you further with this request. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityNatalie
Official Employee
•
827 Messages
3 hours ago
Greetings, user_zs4vin! We appreciate you reaching out this weekend on our XFINITY Community forum. I understand it is vital to ensure your Wi-Fi Pro Extender is ready to go at all times. You can fill out a form for your replacement request here at Xfinity WiFi Returns and Warranty Replacements. Please let us know if you have any additional questions.
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