Visitor
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1 Message
Please cancel my services
I would like to cancel my servies, I am moving and already have a plan with another provider. I shouldnt have to wait for a call back 5 days from now to cancel.
Visitor
•
1 Message
I would like to cancel my servies, I am moving and already have a plan with another provider. I shouldnt have to wait for a call back 5 days from now to cancel.
XfinityRay
Official Employee
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4.4K Messages
8 hours ago
Hey there, @user_n5ihw0! Congratulations on your new place! That's awesome! I am sorry to hear you won't be taking us with you. We can get things squared away with your account. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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