It is a pleasure to meet you, Yi Jiao. You have my word you are in the best hands, and we will do everything I can to assist.
To move forward, we need to verify Your Xfinity account. To that end, we can send a text message with a 15-minute time-sensitive verification code to the primary phone number on file. If your primary phone number on the account is not capable of receiving text messages, we can send an email with a verification code to the primary email on file. Which method works best for you?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
XfinityJoe
Official Employee
•
513 Messages
11 days ago
Hi there @user_fbc43h
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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