Visitor
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1 Message
Please cancel my service immediately
Hello,
my goal is to cancel all of my xfinity internet services. I contacted the chat several days ago and it seemed they acknowledged it and it was going to be canceled 10/15. However, it is still there, unfortunately. When going in the chat now, I am forced to schedule a call with next and only available some day next week.
I urge and plead to you to immediately cancel my service and release me from this experience with your company.
I'll be forever grateful!
XfinityOrlandoM
Official Employee
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2.6K Messages
37 minutes ago
@user_4rzs1c
Thanks for reaching out to us, I do apologize if our cancellation and billing process was not explained in detail. If you put in a request to have your account cancelled effective 10/15/25, the billing will stop as of that date but the total services may not fully disconnect until 10 days later.
You should have received an e-mail notification that your accounts been closed and that details information on our cancellation process, how our refunds work if there's refunds due and information on returning the Xfinity equipment.
Also since we bill a month in advance depending on what your actual bill date is you may receive another bill billing you in advance for the next month of service.
But within two to three weeks after the cancellation you'll receive a final readjusted letter.
A good tool is to use the Xfinity app and then you can see when your actual billing date is and the days you're building in advance for by viewing your detailed PDF statements
I'll be happy to take a deeper look at your account to make sure the cancellation is set up. To get started please send me a direct message including your first and last name and complete service address
Here's the detailed steps to direct message us:
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