Visitor

 • 

1 Message

Friday, May 1st, 2026 5:43 PM

please cancel my internet, tv xumo box and mobile accounts today

Please cancel internet, tv and mobile accounts today.

I am moved to a senior retirement home and no longer need these.

Thank you,

  Nancy

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Expert

 • 

117.7K Messages

15 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

1.5K Messages

15 hours ago

@user_n5ho0t We can help. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
 

Here's the detailed steps to direct message us:
 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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