Visitor
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1 Message
Please cancel my appointment
I figured out how to set up my Internet without a technician, so I need to cancel my appointment. The replies to other people's questions about this didn't work for me. I'm trying not to waste your tech's time, but I wasted a lot of my own. Help?
EG
Expert
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114.4K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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1.1K Messages
1 hour ago
Hello @user_y79y22 Glad to hear you were able to get it activated. We will need to remove the pro install codes from your order, so you don't get charged for a visit and then complete the service order, and you should be all set. In order to check out the account please send us a direct message with your full name and the service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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