Visitor
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1 Message
Please Cancel - Going Out of State
I please need help cancelling my service. I am extremely frustrated. I am moving to a state which Xfinity does not even service. I do not want to wait a week to “schedule a call”. Please help me.
XfinitySean
Official Employee
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199 Messages
22 days ago
Hey there user_49k7u4, thanks for joining us in our community forums! We'll be sorry to you go, but we can definitely assist with disconnecting your account. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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