Hello user_d2d7fd Thank you for contacting our Xfinity Community Forum team! We can certainly take a look at the status the drop bury appointment. Once a special request order is opened it can take up to 14 business days for our team to complete the work. Unfortunately, we do encounter occasional delays. Delays can be caused by: - Permits - Weather Conditions - Underground Utilities Locates (If Applicable)
To begin, please send a Direct Message with your full name and address, so we can take a closer look.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Accepted Solution
CCAlisha
Problem Solver
•
571 Messages
2 years ago
Hello user_d2d7fd Thank you for contacting our Xfinity Community Forum team! We can certainly take a look at the status the drop bury appointment. Once a special request order is opened it can take up to 14 business days for our team to complete the work. Unfortunately, we do encounter occasional delays. Delays can be caused by:
- Permits
- Weather Conditions
- Underground Utilities Locates (If Applicable)
To begin, please send a Direct Message with your full name and address, so we can take a closer look.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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110.3K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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