1 Message

Mon, Jun 21, 2021 10:29 PM

Please bury my drop

I opened a request to bury my drop on April 26.  Today, a subcontractor came to my house and told me that he couldn't do the job because it runs through a vegetated area and underneath some concrete.  I am looking for someone to please help me resolve this and get it done.


Official Employee


77 Messages

1 m ago

Hello @SteamboatKevin. I am sorry to hear that we were not able to get the line buried. I would love to look into this more and get you taken care of. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   


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