S

Visitor

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1 Message

Monday, June 21st, 2021 10:29 PM

Closed

Please bury my drop

I opened a request to bury my drop on April 26.  Today, a subcontractor came to my house and told me that he couldn't do the job because it runs through a vegetated area and underneath some concrete.  I am looking for someone to please help me resolve this and get it done.

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Problem Solver

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954 Messages

4 years ago

Hello @SteamboatKevin. I am sorry to hear that we were not able to get the line buried. I would love to look into this more and get you taken care of. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

 

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 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

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