Visitor
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1 Message
Please bury my drop
I opened a request to bury my drop on April 26. Today, a subcontractor came to my house and told me that he couldn't do the job because it runs through a vegetated area and underneath some concrete. I am looking for someone to please help me resolve this and get it done.
Responses
XfinityAaron
Official Employee
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77 Messages
1 m ago
Hello @SteamboatKevin. I am sorry to hear that we were not able to get the line buried. I would love to look into this more and get you taken care of. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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