S

Visitor

 • 

1 Message

Mon, Jun 21, 2021 10:29 PM

Please bury my drop

I opened a request to bury my drop on April 26.  Today, a subcontractor came to my house and told me that he couldn't do the job because it runs through a vegetated area and underneath some concrete.  I am looking for someone to please help me resolve this and get it done.

Responses

Official Employee

 • 

77 Messages

1 m ago

Hello @SteamboatKevin. I am sorry to hear that we were not able to get the line buried. I would love to look into this more and get you taken care of. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

 

Here are detailed steps to direct message us:  

 • Click "Sign In" if necessary 

 • Click the "Peer to peer chat" icon (upper right corner of this page) 

 • Click the "New message" (pencil and paper) icon 

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

 • Type your message in the text area near the bottom of the window 

 • Press Enter to send your message 

New to the Community?

Start Here