U

Visitor

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1 Message

Tue, May 11, 2021 7:55 PM

Please bury my drop

Comcast has left an orange colored drop in front of my home. It runs from my home, all the way around a cul-de-sac and then in front of the home across from my home. I believe Comcast normally buries these drops under the sod within 10 days or so. But, this has been there well longer than that. Could that be buried please? Location: Ann Arbor, MI

Responses

Official Employee

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2.7K Messages

1 m ago

Hello, @user_26e732! It is good to see you've chosen to reach out to us here on the Xfinity Forums for help! While we do try to make sure lines are buried as quickly as possible, sometimes getting buried lines can take longer due to poor weather, frozen ground in the winters, or just a high volume of orders to be filled. 

Either way, we would love to look into the progress being made on that line so we can make sure it gets taken care of! Please send us a Live Chat with your first and last name as well as your service address so we can assist. 

 

To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

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