U

Visitor

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2 Messages

Tue, Apr 20, 2021 3:50 PM

Please bury my drop

Am Xfinity Technician was supposed to come out to my house by March 30 to bury my orange wire (drop). They never came. Can someone take care of this? I am worried my lawn mower is going to cut thru the line.

G.

Responses

EG

Expert

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86.6K Messages

24 d ago

Concern moved here for greater exposure to actual Comcast employees. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

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137 Messages

22 d ago

Hello! Thank you for reaching out today! I do appreciate your patience, and I do apologize for the delay. I am just the person to help you in resolving any questions or concerns about your line! I appreciate you for bringing it to our attention to have our local team to address. Can you please send us a Private Message with your first and last name and service address? To send our team a private message, click the chat icon at the top right of the screen. Choose the handle "Xfinity Support".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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