Greetings, @RobDearmon! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that this line has not been buried. You have come to the right place. I would like to make sure we are getting this taken care of for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
OMG I have been on the phone for over an hour trying to get this exact same issue resolved. I have had two no-show tickets. The person I'm speaking with refuses to transfer to me to someone that might be able to help. I've had an orange cable line laying on the ground across my backyard and the customer service agent doesn't seem to believe me that no one is showing up when I've been given a time frame for service. So frustrating. Unfortunately the poor customer service is why I cancelled xfinity the first time. I should have learned... Good luck I hope yours gets taken care of.
Responses
ComcastMichael
Official Employee
•
2.9K Messages
8 m ago
Greetings, @RobDearmon! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that this line has not been buried. You have come to the right place. I would like to make sure we are getting this taken care of for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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jbev1
New Poster
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1 Message
8 m ago
OMG I have been on the phone for over an hour trying to get this exact same issue resolved. I have had two no-show tickets. The person I'm speaking with refuses to transfer to me to someone that might be able to help. I've had an orange cable line laying on the ground across my backyard and the customer service agent doesn't seem to believe me that no one is showing up when I've been given a time frame for service. So frustrating. Unfortunately the poor customer service is why I cancelled xfinity the first time. I should have learned... Good luck I hope yours gets taken care of.
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