just-a-waffle's profile

New Poster

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2 Messages

Wed, Sep 2, 2020 10:00 AM

Please bury my drop, orange cable in yard

I moved into my house in middle of winter, and was aware that the drop wouldn't get buried right away, however that was about one and a half years ago. 

Neighbor accidentally cut the cable with the hedge trimmer, I've repaired it with a new termination on the end. At this point I'd like to have a new cable run and (finally) buried. Phone support didn't know how to handle my case, and after 2 hours of being on hold I was told to post here. 

Thanks in advance for the help! 

-Jason

Responses

New Poster

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2 Messages

1 y ago

I just realized this wasn't the right board, figured it would fall under "equipment" but it seems it's more "customer service"

Sorry for the mis-post

EG

Expert

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88K Messages

1 y ago

Concern moved here for greater exposure to actual Comcast employees.

XfinityJoeB

Official Employee

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6.8K Messages

1 y ago

Hi just-a-waffle. I can assist with submitting a ticket to your local Drop Bury Team so we can get a crew out there to take care of that cable. To get started, please send me a private message and include your full name and service address so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 

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