nealzilla's profile
nealzilla
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Mon, Jan 4, 2021 5:00 AM

Please add unlimited data to my account

Both my wife and I are engineers who work from home now.  She's a CAD engineer and thus deals with very large files which puts us over the cap easily.

 

I already have Gigabit service, but the 1.2Tb cap is not helpful.  I try to sign up for unlimited data, but gets told it's unavailable.

 

I don't want XFi because I already have Netgear CM1000 modem and have commercial grade networking gear (dual WAN router and multi-gig switches) along with Mesh WiFi.

 

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5 m ago

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Expert

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25.8K Messages

5 m ago

@nealzilla 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastChe

Official Employee

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6.1K Messages

5 m ago

Hi @nealzilla! Thank you for posting to the Xfinity Forum. I'm sorry you weren't able to add Unlimited Data online. If you still need assistance, I would be happy to help by adding it to your account for you. To get started, please send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name, "ComcastChe," then click send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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