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snt2
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4 Messages

Friday, January 30th, 2026 9:26 PM

Platinum Rewards trying to redeem Peacock Premium

Last week I received an email that I was now an Xfinity Platinum member and that included with that was the perk of having Peacock Premium. The website says that under rewards I should see the perk and be able to claim it but I do not see it under my rewards. I contacted Customer Service and they were not able to help me, they were only trying to make me sign up for a new plan that included Peacock. I don't want to change my plan, I just want to redeem the reward. Thanks 

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12 hours ago

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XfinityAlfonso

Official Employee

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2.3K Messages

1 day ago

Hello snt2 thank you so much for taking the time to reach out here via our Xfinity Forums!  Being a part of our Xfinity Membership program is an awesome thing, and the included benefit for customers of 5-10 years of Peacock Premium is something we want you to enjoy!  Have you at any point in the past had Peacock services active? If so, how long ago was that? 

 

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snt2

Visitor

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@XfinityAlfonso​ Hi, yes I had Peacock in the past but I haven't had a subscription since 2023. 

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1 day ago

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XfinityAlfonso

Official Employee

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2.3K Messages

OK, that's great! This is likely why the benefit is not showing under Xfinity Membership. Can you do me a favor, and go to Peacock Forgot Password and follow the steps to reset this? Can oyu let me know if this works? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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snt2

Visitor

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4 Messages

I reset my password and it didn't work. I still don't see Peacock as a reward that I can redeem 

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1 day ago

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snt2

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@XfinityAlfonso​ I reset my password and it didn't work. I still don't see Peacock as a reward that I can redeem 

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1 day ago

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XfinityAbby

Official Employee

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576 Messages

@snt2, can you go ahead and send us a message so we can dive deeper into the issue. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_298a6a

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8 Messages

14 hours ago

I am having exactly the same issue with the Peacock offer.   Would love to have it as a Platinum customer.  Can you help me as well?

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