Regular Visitor
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8 Messages
Platinum rewards member Peacock premium benefit
I'm a platinum reward subscriber but can't find a way to access the free Peacock premium benefit. I logged into my rewards account but do not see peacock premium for free as an available reward. I thought Platinum rewards got one that benefit. Can you help?
XfinityEva
Official Employee
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1.9K Messages
2 hours ago
Congratulations on your status! You can visit Xfinity Rewards through the Xfinity app or Xfinity.com/rewards. Once you are logged in with your account credentials, you can view your services and then Rewards under that.
If you have gotten to that point, are you able to view any rewards at all or are you just missing this specific reward?
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BruceW
Gold Problem Solver
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26.6K Messages
2 hours ago
Do any of these help? :
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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DT_UM
Regular Visitor
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8 Messages
1 hour ago
Thanks for the reply @BruceW. I don't see any info from those links that help me locate the peacock premium offer in my rewards account.
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XfinityChelseaB
Official Employee
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1.9K Messages
1 hour ago
@DT_UM, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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BruceW
Gold Problem Solver
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26.6K Messages
1 hour ago
No joy on https://customer.xfinity.com/activate-peacock?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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