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user_ync4nt
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Sunday, June 28th, 2026 2:26 AM

Platinum Rewards Member — Peacock Premium Activation Missing from Profile

I am an Internet Essentials customer with verified Platinum membership status, and my account profile is missing the Peacock Premium activation entitlement.

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3 hours ago

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XfinitySean

Official Employee

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745 Messages

3 hours ago

Hey there user_ync4nt, thanks for reaching out here on the community forum! You're in the right place for help, and we're more than happy to work towards getting you access to Peacock's content! To confirm, did you already redeem the reward from the Xfinity Membership page or is it also missing from the listing on that page as well?

 

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user_ync4nt

Visitor

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2 Messages

@XfinitySean​ I have never seen the offer on the membership/rewards page.

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3 hours ago

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XfinitySean

Official Employee

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745 Messages

Thanks for confirming, user_ync4nt! Let's take a closer look at the account to see what might have stuck. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

Here are detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 hours ago

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