2 Messages
platinum rewards member "not eligible" for Peacock Premium
I'm a platinum rewards member with internet and redeemed the reward for free Peacock Premium on 10/28, but never received the activation email. When I try to follow the link provided on the rewards listing it tell me my account isn't eligible.
XfinityChristy
Official Employee
•
1.6K Messages
9 days ago
It sounds like the activation email hasn’t come through yet, and I can absolutely help get this resolved. Sometimes there’s a delay with these emails, or they may end up in your spam or promotions folder—if you haven’t checked there already, it could be worth a quick look. If it’s still missing, I’ll be happy to look into it further.
In the meantime, if the link is saying your account isn’t eligible, that could be related to your reward status update. To activate this reward you must use the Primary account holder's email address. If that was not used, please try to activate it again.
Please let us know if you continue to have issues with Peacock. Thank you!
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