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user_ily6nv
1st Topic

Visitor

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2 Messages

Saturday, February 21st, 2026 8:43 PM

Platinum Reward - Missing Peacock Activation Link

I am a Platinum member and do not see the Peacock Premium reward link in my account or rewards page. I've heard this forum is a good way to get help. Could someone help?

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1 hour ago

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XfinitySeth

Official Employee

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849 Messages

1 hour ago

Howdy user_ily6nv 👋 Right away I have to give you a big thanks for the years you've spent with us to become a Platinum member of our Xfinity Membership program! We infinitely appreciate that time you've spent with us, so I for sure want you to be able to access that benefit you've earned. If the reward is not popping up for you when logging into your Xfinity Membership page, can you please try checking out xfinity.com/yoursubscriptions after logging in and let us know if you see any active Peacock subscription reflected?

 

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user_ily6nv

Visitor

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2 Messages

Hi Seth, thanks for the quick response. I'm not seeing any active Peacock subscription when I look at the link you provided.

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1 hour ago

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XfinitySeth

Official Employee

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849 Messages

Okay I appreciate you checking! In that case let's take a deeper look at your account to see what we can do 👍 Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

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1 hour ago

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