Visitor
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1 Message
platinum peacock
I'm trying to activate Peacock Premium since I am an Xfinity Platinum member, but this doesn't appear on my membership benefits tab. When I go to the "Activate Peacock" website, it says my account is not eligible.
XfinityMelinda
Official Employee
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455 Messages
19 days ago
Hello @user_tki8iu! Thanks for reaching out to us here on our Xfinity Community Forum, for being a valued Platinum member! We understand how frustrating it is when you're trying to take advantage of your Peacock Premium benefit and receive a message indicating your account isn't eligible. Normally, the activation process is seamless.
In the meantime, please take a look at our support article on Peacock Premium eligibility and activation: https://www.xfinity.com/support/articles/peacock-premium-offers.
We'd be happy to take a closer look at your account to see what may be causing the issue. When you're ready, please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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