I was wondering this as well. It says it's a perk of Platinum or higher, and then when reviewing available rewards, nothing about Peacock is there. Is that your experience as well?
@tennisace01 I'm having the same problem. I got an email that I was now Platinum but there's no reward to redeem for Peacock. I have contacted customer support and they said they were working on it but it still hasn't been resolved. It seems like this is an issue for a lot of people.
@snt2 From other threads, there seems to be some unwritten fine print they left out--that it's only available with 1GB or higher download speed plans. A piece of information conveniently left out from the marketing.
user_95ef7a Can you try these steps and let me know if you were able to activate Peacock Premium?
1. Log in to your account on xfinity.com, then open Xfinity Assistant: xfinity.com/xfinityassistant 2. Click Activate Now on the banner that states, "Your Peacock subscription is ready for activation." If you don't see the banner, try typing in "Peacock Premium Activation". 3. You will be redirected to Peacock, so you will want to finish activation on the Peacock site. Note: You must use the primary email address associated with your Xfinity ID to redeem this Peacock offer. If you use another email address, the system won’t recognize the offer as valid.
After activating in the Xfinity Assistant, you will want to finish the set up via Peacock by doing the following:
1. Visit https://www.peacocktv.com/ and click “Sign In” 2. Enter the email address and password associated with your Peacock account (this may be the same login as Xfinity, it may not be. If you have multiple email addresses, I would try them all. You can also select “I don’t know my password” if necessary.) 3. After signing in, you will be able to confirm if you have access to the site. (You can do additional double-checks on account as well by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00)
tennisace01
Visitor
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30 Messages
11 days ago
I was wondering this as well. It says it's a perk of Platinum or higher, and then when reviewing available rewards, nothing about Peacock is there. Is that your experience as well?
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XfinityThomasB
Official Employee
•
2.5K Messages
11 days ago
user_95ef7a Can you try these steps and let me know if you were able to activate Peacock Premium?
1. Log in to your account on xfinity.com, then open Xfinity Assistant: xfinity.com/xfinityassistant
2. Click Activate Now on the banner that states, "Your Peacock subscription is ready for activation." If you don't see the banner, try typing in "Peacock Premium Activation".
3. You will be redirected to Peacock, so you will want to finish activation on the Peacock site.
Note: You must use the primary email address associated with your Xfinity ID to redeem this Peacock offer. If you use another email address, the system won’t recognize the offer as valid.
After activating in the Xfinity Assistant, you will want to finish the set up via Peacock by doing the following:
1. Visit https://www.peacocktv.com/ and click “Sign In”
2. Enter the email address and password associated with your Peacock account (this may be the same login as Xfinity, it may not be. If you have multiple email addresses, I would try them all. You can also select “I don’t know my password” if necessary.)
3. After signing in, you will be able to confirm if you have access to the site. (You can do additional double-checks on account as well by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00)
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snt2
Visitor
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12 Messages
23 hours ago
@user_95ef7a Did you ever figure out how to redeem Peacock? I'm having the same issue and waiting to hear from customer support
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