Platinum Peacock Perk stuck in "Redeemed" state from old disconnected account — won't provision to new account

Hi Xfinity Support team,

I am an Xfinity Platinum member and keep receiving emails stating "Still unclaimed: Your Peacock Premium perk." However, because I use the same Xfinity ID that was previously linked to an old, now-disconnected Comcast account (which I already unlinked from my ID months ago), my Membership portal customer.xfinity.com/membership/history already shows Peacock Premium under "My redeemed benefits -> Active" from my old account.

Because of that old redemption, the entitlement is not provisioning to my current active account:

1. xfinity.com/yoursubscriptions says "You don't have any Xfinity subscriptions yet" and nothing appears in StreamStore.

2. Xfinity Assistant does not generate an activation banner or link.

Could an Official Employee please invite me to Direct Messaging so you can file a ticket to reset my Platinum Peacock reward banner or manually provision the $0 Platinum Peacock Premium entitlement onto my active account? Thank you!