Platinum peacock benefit loop

My Xfinity Platinum Peacock Premium benefit has been successfully redeemed, and I received the activation reminder email.

However, clicking Activate sends me to StreamStore, where Peacock isn’t listed. I’m redirected to pages selling streaming bundles instead.

I already have an existing FREE Peacock account that I want to link.

This appears to be an entitlement/activation issue. Please manually provision my Platinum Peacock Premium benefit to my active Xfinity account or escalate to the team that handles membership benefits.

I do not want to purchase a streaming bundle.