Visitor

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37 Messages

Thursday, January 22nd, 2026 3:18 AM

Platinum member - How do I get the free smartwatch "on us" and what is the catch?

I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo charge?

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Official Employee

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2.2K Messages

22 days ago

@karkrazy13 There is no way to avoid that $10/month charge as it will be linked to your Xfinity Mobile account/plan. You will receive device credits for the watch, but the service on it is $10/month. It's still a great offer. 

Visitor

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37 Messages

@XfinityShawn​ So, there IS a catch.  I can only get the free smartwatch if I link it to my Xfinity Mobile account and pay $10/mo.  Got it, thank you.

Official Employee

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2.2K Messages

@karkrazy13 You're welcome. My team is here if you should have any further questions. 

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Visitor

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1 Message

22 days ago

Does this only apply to Apple Watches or could I get a Google or Samsung watch?

Official Employee

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3.9K Messages

There are a variety of watches eligible for this offer if you are eligible. You can click this link here to log in and check your member status and available offers. 

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Visitor

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1 Message

this is not the right link

Official Employee

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2.9K Messages

 

user_muaxc2 The Xfinity Membership site is https://www.xfinity.com/membership

 

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Regular Visitor

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4 Messages

The "Apple Watch Promotion" is a scam. No amount of searching Xfinity on my desktop and via the Xfinity app reveals this alleged PROMO CODE for the $300 reward toward an Apple Smartwatch SE3!! It is a scam. I spent over an hr on live chat yesterday explaining it all. I am willing to pay the $10 for the line for the Smart Watch-but the bit about the PROMO CODE is BOGUS!. Agent opened up a ticket for me to supposedly add this elusive Promo Code to my Platinum Membership Rewards. I got a reply text today from Xfinity about that ticket. It is now closed and result: there is NOT ANY $300 PROMO CODE in my rewards. A bunch of lies all around, and an inordinately long time w/Chat Assistant did nothing! 

Official Employee

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1.1K Messages

Good afternoon zangtum. We can certainly look into this further for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

22 days ago

Nothing is "free".  LOL

[Edit: Language] me off they ran me in circles at the xfinity site.

(edited)

Visitor

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37 Messages

@user_uf37rq​ Yep, there is always a catch! 😡

Official Employee

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2.4K Messages

 

user_uf37rq, If you still have questions, we'll be glad to assist you here. Were you still looking to take advantage of the offer? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

So in order to get my “smart watch on us” benefit as a 30+ year Comcast subscriber (a $300 benefit) i have to pay $360 ( for a $240 watch)?  I think I got it figured out correctly?

Visitor

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1 Message

Doesn't feel like much of a "reward" or "free" when you have to pay $360/year for the free smartwatch.   Why even bother putting out a presss release for this if it was going to be this half-baked?

Visitor

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37 Messages

@guest5123456789​ no, they are supposed to give you credits for the watch every month (if they apply it correctly, that is) and you pay $10/mo to have the watch on your Xfinity Mobile plan. Not a good deal at all.

Visitor

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1 Message

9 days ago

How do I get the smart watch without $10.90 monthly fee

Expert

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2.1K Messages

@user_hgoc1j​ As already stated, you do not. It is required to be with Xfinity Mobile.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

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3K Messages

@user_hgoc1j

Thanks for reaching out to us this link https://www.xfinity.com/support/articles/apple-watch-fee-monthly-charges has great information on how the smart watch plans work with the Xfinity mobile

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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37 Messages

@user_hgoc1j​ You can't. You have to have an Xfinity Mobile plan to qualify for the "free" watch. Not a good deal at all.

Visitor

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2 Messages

2 hours ago

Can I give my watch away for someone else to use? I don't need it.  I don't want it.

(edited)

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